Shipping & Return

SHIPPING
  • We ship worldwide using DHL.
  • All orders come with tracking service
  • Orders for ready-to-wear pieces will be shipped within 1-2 days.
  • Orders for made-to-order pieces will be shipped within 1-2 days after production.
  • You will be notified through email once your parcel is shipped out.
  • We strongly recommend that you share shipping to reduce more carbon footprint and save some shipping cost:
              - place order in bulk with friends or family members
              - send us a message at instagram before placing order to share your
                 shipping cost with other Upsygals' customers near you! (Depending
                 on availability)
 
LOST & MISSING PARCEL 
  • Upsygals will NOT be responsible for missing or damaged parcels as this is the responsibility of the postal service. 
  • Upsygals will NOT replace any products held in transit or when an incorrect delivery address is provided during checkout.
  • If a parcel is returned to us due to shipping-related issues like an incorrect address etc. please message us at instagram or email us here upsygals@gmail.com with your order number to arrange a re-shipment. (Upsygals is NOT responsible for any re-shipping costs) 

 

CUSTOMS TAXES & DUTIES
International customers are responsible for paying all related customs taxes.

 

RETURN & EXCHANGE
Upsygals offer returns and exchanges to make sure garments purchased live a happy life by bringing joy to their owner.

 

We understand the difficulties of purchasing garments online, to avoid going through the dreadful return and exchange process, it is vital that you follow instructions below:

 

  • Always double check with your selections of fabrics and sizes before you place any order.

 

RETURN POLICIES
  • Return and exchange must be notified within 7 days of receiving the parcel.
  • Return and exchange will NOT be processed after 7 days without notifying, all sales will be final and we will not be able to modify orders under any circumstances.
  • Once parcel is shipped out to us, we will need to receive the return parcel within 7 days (domestic orders) and 30 days (international orders).
  • Upsygals do NOT cover for any return shipping costs.
  • All products must be in their original condition and original packaging (our complimentary drawstring pouch) and shipped out in our reusable compostable mailer.
  • You will be notified through email as soon as we receive your return parcel, and only then will you be informed if your return or exchange is approved or rejected. 
  • Upsygals reserve all right to refuse returned product that does NOT meet our requirements for return and exchange.
  • Please note that all pieces are made-to-order, therefore, production duration do apply if you are exchanging for sizes or different designs. 
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